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Emergency Service

If you have an emergency request

Please call: 1-877-469-4846

Unified Power responds to all UPS and battery service and repair needs 24/7/365 with our emergency response service. From power outages caused by natural disasters to mechanical UPS failure, we get you back up and running immediately.

Whether you have a Service Agreement or Time and Materials Repair, you can count on our national dispatch center 24/7. Our team of certified field engineers can be on site in less than 2 hours, depending on site location.

See where your service area is at on our interactive service map.

Our Locations
2-Hour Service Area
4-Hour Service Area
24-Hour Service Area (within US)

Our field engineers are factory level trained on all major brands of UPS systems. All testing is performed in accordance with the latest IEEE 1188, IEEE 450 and IEEE 1106 standards. All equipment is calibrated and meets the minimum requirements for NFPA, OSHA and IEEE.

Eliminate unnecessary worry and stress with one of our Critical Power Service Plans. We’ll ensure your UPS equipment stays reliable while improving overall performance and extending useful life. Unified Power’s Preventive Maintenance Plans allow facility managers to be proactive by giving them the opportunity to detect potential points of failure before they become expensive problems.

Service Plan Options

  • 24/7 National Dispatch Center with guaranteed emergency response times (2, 4, 8 & Next Day)
  • Comprehensive Web Based Service Reporting
  • Assigned Customer Care Representative
  • World Class Technical Support & Service
  • Logistics and Parts facility that handles all parts needs and testing, with 24 hour shipping.
  • Preferred Customer Rates are available for non-contract services.
Bronze

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Next Day Business Response

UPS Preventive Maintenace
1 Major 5 X8

Annual Sealed Battery
Preventative Maintenance
Busines Hours Only

Flooded Battery Preventive Maintenance – Optional

Silver

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Comprehensive Coverage

24/7 Corrective Maintenance

Parts & Labor for UPS Electronics

Optional Parts & Labor
for Batteries

Guaranteed Emergency
Response Times

8 Hour Response Coverage
Optional 2 & 4 Hour

UPS Preventive Maintenance
1 Major Business Hours Only

Annual Sealed Battery
Preventive Maintenance
Business Hours Only

Flooded Battery Preventive Maintenance – Optional

Gold

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Comprehensive Coverage

24/7 Corrective Maintenance

Parts & Labor for UPS Electronics

Optional Parts & Labor
for Batteries

Guaranteed Emergency
Response Times

8 Hour Response Coverage
Optional 2 & 4 Hour

UPS Preventive Maintenance
1 Major 24/7, 1 Minor 24/7

Semi-Annual Sealed Battery
Preventive Maintenance 24/7

Flooded Battery Preventive Maintenance – Optional

Platnium

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Comprehensive Coverage

24/7 Corrective Maintenance

Parts & Labor for UPS Electronics

Optional Parts & Labor
for Batteries

Guaranteed Emergency
Response Times

8 Hour Response Coverage
Optional 2 & 4 Hour

UPS Preventive Maintenance
1 Major 24/7, 1 Minor 24/7

Quarterly 24/7 Sealed Battery
Preventive Maintenance

Flooded Battery Preventive Maintenance – Optional

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