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24/7 Emergency Site Service
All our customer calls are professionally managed 24/7/365. To make our
customers’ lives simple, we have only one number (1-888-937-0905) to reach us
24/7/365. In addition, each of our contract customers has access to cell phone
and home phone numbers for their Customer Service Representative (CSR) and field
service engineers. We always encourage our customers to dial the toll-free
number for tracking your calls so that we may better assist you. During regular
business hours, all calls are handled immediately by your CSR; after hours,
weekends, and holidays, we respond to customer calls within 15 minutes of
receiving the call.
If there is need for a site visit, our on-call Customer Service Representative
will dispatch a Field Service Engineer to your site.
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